Shipping Information

We are committed to providing you with a seamless and delightful shopping experience, including hassle-free shipping and delivery. Please find below all the important information about our shipping policies:

Shipping Time

All orders are processed within 1-3 business days after payment is confirmed. Our team carefully prepares and inspects each jewelry piece to ensure it meets our high-quality standards. Please expect to receive your order within 5 to 14 business days.

 

Shipping Costs

There is a flat-rate of $10.99 for orders shipping to Canada and USA. Shipping is free for orders over $100 to Canada and over $150 to USA. International shipping is available and is calculated upon checkout. 

Additional fees apply for express shipping. 

Tracking Your Order

Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track the status of your package in real-time. Please note that tracking information may take up to 24 hours to become available after shipment.

International Shipping 

For international orders, please be aware that customs and import duties may apply. These charges vary from country to country and are the responsibility of the recipient. Anaïa Jewelry is not responsible for any delays or fees incured by customs processing.

Order Changes & Cancellation

If you need to make changes to your order or cancel it, please contact our customer support team within 24 hours of placing your order by sending an email to hello@anaiajewelry.com with your order number in the subject line. We'll do our best to accommodate your request, but keep in mind that orders are often processed quickly for prompt delivery.

Shipping Address

Please ensure that the shipping address provided during checkout is accurate and complete. Anaïa Jewelry will not be responsible for items delivered to an incorrect address due to customer error.

Lost or Damaged Items 

While we take every precaution to ensure safe delivery, unforeseen circumstances may occur. If your package is lost or arrives damaged, please contact our customer support team immediately, and we'll work with you to resolve the issue promptly.